Refund Policy

Our Commitment to Your Satisfaction

At Smoky Hemp EU, your satisfaction matters. Because of the nature of our products, refunds are handled under specific conditions:

• Refunds are available only for damaged, defective, or incorrectly shipped items.

• Customers must contact support within 48 hours of receiving their order.

• Proof of damage or defect may be required (photos or videos).

• Once verified, we will issue a replacement or refund promptly.

Our goal is to ensure a safe, trustworthy, and satisfactory shopping experience for every customer.